Support Center

1. Scan the QR code at your table
2. Browse the menu and add items to your cart
3. Checkout with Apple Pay, Google Pay, or credit card
4. Track your order in real-time

Express Pickup lets you order ahead and skip the line. Your food is ready when you arrive - just show your order confirmation at pickup.

Express VIP costs €29.99/year and includes:
• Priority queue - always first in line
• 5% discount on all orders
• VIP badge
• Early access to new features

Yes! We use industry-standard encryption and PCI-DSS compliant payment processors (Stripe, Apple Pay). We never store your full credit card number.

For outdoor venues (tennis courts, beach clubs), enable location services when ordering. Staff will deliver directly to your GPS location with real-time tracking.

Yes! Use the "Split Bill" feature in checkout to divide the total by number of people or create custom splits.

Sofia is your AI assistant that helps with menu recommendations, allergen information, and answering questions about dishes. Just tap the chat icon!

Go to Settings → Subscriptions → Manage → Cancel Subscription. You'll keep VIP benefits until the end of your billing period.

1. Check the order tracking page for status updates
2. Contact the venue directly (phone number in app)
3. Email support@scanorderpay.ai with your order number

Email support@scanorderpay.ai with your order number and reason. Most refund requests are processed within 3-5 business days.

We support English, Greek (Ελληνικά), German (Deutsch), Turkish (Türkçe), and Arabic (العربية). Change language in Settings.

Go to Settings → Account → Delete Account. This will permanently remove all your data. Email privacy@scanorderpay.ai if you need assistance.